Get in Touch With Us

You must be 21 or older (or the legal minimum age in your state) to bet. This page explains how to contact Top Sportsbook Promos, what we can help with and what is better handled by someone else, such as a sportsbook's own support team.

Who you are contacting

Top Sportsbook Promos is an independent publisher covering sportsbook promos, bonus terms and betting guides for US readers. We are not a sportsbook. We don't hold accounts, take bets, process deposits or withdrawals, or approve bonuses. If you send us a message about your balance, you will need to take that question to the operator itself.

The publisher may earn commission when readers use links to the sportsbooks we list. Commission does not decide how we rank or describe them. If you'd like to ask about that, please write to us.

How to send us a message

Use the contact method provided on hapblog.com, such as the contact form or the email address shown in the site footer, if one is displayed. We don't publish a phone number for general enquiries, and we won't ask for passwords, card numbers or full account details. Please don't send them.

A short, specific message gets the fastest answer. Helpful details include:

1. The page address or the name of the sportsbook you are asking about
2. What the page says and what you found instead
3. The date you saw the difference and your state, if eligibility is involved
4. A screenshot description or the exact wording of the terms, where relevant

We read messages and reply where a reply is useful. We don't promise a fixed response time.

What we can help with

• Corrections: Promo terms change often. If an offer, rollover figure, minimum odds rule or expiration date on our pages looks out of date, tell us. Our facts were last checked on Sep 29, 2026, and offers can change after that date.
• Questions about our reviews: We can explain how we compared offers and what an editorial rating means. Those ratings are our own assessments, not customer-review scores.
• Content suggestions: Tell us if you'd like a guide on a topic such as clearing rollover, bonus bets versus cashable funds, or state eligibility.
• Business and editorial enquiries: Introduce your organization and explain what you have in mind. Payment will not buy a higher position in our rankings.

What we can't do

• We can't unlock, close or fix a sportsbook account, or release a bonus.
• We can't settle disputes over bets, withdrawals or promo eligibility.
• We can't give legal, tax or financial advice. For questions about how winnings are taxed or whether betting is legal where you live, consult a qualified professional or your state regulator.
• We can't predict outcomes or recommend picks, and nothing we publish guarantees winnings.

Problems with a sportsbook

Start with the operator's own support channels and keep a record of your messages. Read the promo terms first: rollover, minimum odds, qualifying payment methods and expiration dates often explain why a bonus hasn't credited.

Many of the sportsbooks we review are offshore operators, not licensed by an individual US state. State consumer protections and regulator complaint routes generally do not apply to them, and there is a real risk that an offshore sportsbook may be slow to pay or may not pay. Check what is legal in your state before you play, and never deposit money you can't afford to lose. Our other pages cover this in more detail, and you can find related reading such as our guide on trusted non GamStop casinos, though that page is aimed at a different market.

If betting is causing you problems

If gambling is affecting your finances, relationships or wellbeing, help is available at any hour. Call or text the National Problem Gambling Helpline at 1-800-GAMBLER (1-800-426-2537). Free, confidential support is available in every state.

Texas readers can also use Texas-specific resources: the Texas Council on Problem Gambling can be reached through the helpline above, and you can also speak with your doctor or a licensed counselor. Betting should never be treated as income or a way to solve money worries, and it should never be used to chase losses. Most sportsbooks also offer deposit limits, timeouts and self-exclusion tools in their account settings.

Before you write

If your question is about a specific offer, check the terms on the sportsbook's own site first, since they take precedence over any summary we publish. Then send us the details and we'll look at it. Thank you for helping keep this site accurate.